4 Diversity, Conflict, & Work Engagement

Chapter 9

Discuss ethical issues in transcultural health care with which staff might be confronted in various work settings (inpatient, clinic, hospice).

Chapter 23 (6th Ed) – Conflict: Cutting Edge of Change- Communication & Conflict – Chapter 8 (7th Ed)

Determine effective approaches to conflict.

Chapter 25 (6th Ed) Workplace Violence & Incivility – (7th Ed) pg.60-61; 465-467; 479-480

Identify conflict management techniques that will prevent lateral violence and bullying.

Chapter 19

Compare and contrast collective bargaining and the absence of collective bargaining in relation to job satisfaction. Which environment is more conducive to job satisfaction among nurses? Support your answer with examples.