Project Charter and Workflow Redesign
Frame the project in a quality improvement modality by establishing a plan for improvement.
Ppt presentation must include the 12 step Project Charter and workflow redesign
1. Construction of a 12 step project chapter for workflow design (Smooth Admission Process In Emergency Room) 1). What practical problems will be solved – e.g. delays
2). Proj.. main purpose 3). What metrics will be solved? What is the current performance for those metrics (delay admission) and how much improvement is targeted – e.g., not more than an hour admission time. Provide specifics how metrics computed. 4). Which process steps will be considered in this project. What is the 1st step, what is the last step 5). What other scope considerations might exist. Are there constraints on the area of focus? Including/excluding specific population?
6). Justification for this project….. Why important, why critical to business success 7). How will internal ir external customers benefit from this project? How does improvement from the metrics help improve performance 8). Specifics about the projects, roles of team members, project time lines including start and stop dates targeted 9). Who will approve target charter – usually involves an executive champion who may cover any costs of theproject, including cost of time spentby staff to accomplish the work (Sr. DON Emergency Dept, Chairman MD Emergency Medicine and VP Quality Management) 10). Current state workflow map, or the "as is" process – patients waiting fir more than 2 hours delay in the admission process 11). Future-state workflow map,or how does the team intend to redesign and improve the process 12). What resources, people and departments are required
2. Construct a workflow design using appropriate YOURDON symbols and conventions 1). Identify process to be mapped 2). Identify and involve individuals who will perform thr tasks 3). Map the current state, assess the current state workflow 4). Identify opportunities for improvement 5). Identify data to measure redesign outcomes 6). Map future "to be" process; test new workflows and processes 7). Train on new workflows and processes 8). Go live with the new workflows and processes 9). Analyze data and refine workflows and processes