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project management

TCM 701 1

NEWCASTLE NURSING AND REHABILITAITON RESEIDENCE
PART B

The Newcastle Nursing and Rehabilitation Residence (NNRR) is a 135-bed skilled nursing
home. NNRR is considering converting a 36-bed wing of their main building for use by patients
who require ventilator-assisted breathing.

The rooms will be slightly smaller than optimum for ventilator patients, but just exceed the
recommended minimum square footage. Enlarging the rooms is not an economic option. In the
main, the conversion will require the addition of electrical wiring to power oxygen-concentrators
that extract 95 percent pure oxygen from room air, portable ventilators that supply the oxygen
under pressure to assist breathing, and small, motor-driven suction devices to remove excess
mucus from a patient’s airway. These rooms must also be connected to an emergency
generator that automatically starts and supplies electrical current if the main electrical supply
fails. Finally, pressure sensors must be connected from each ventilator unit to a sound device
located in the hallway of the ventilator wing. These units sound a strident signal and cause a
hallway light to flash if there is a sharp drop in the airway pressure of a ventilator patient. In
addition to these power needs associated with ventilator patients, power outlets are needed for
several machines that dispense tube feedings of medicines and nutrition, and for IVs, radios,
and similar entertainment devices. Each bed itself needs a power outlet as does the air
mattress pump. Because all rooms are double occupancy, each room needs two full sets of
the outlets.

The equipment noted earlier is normally plugged in at all times when the patient is in his or her
room. Otherwise well patients, however, are moved daily into a “day room” equipped with a
large screen TV and chairs and tables. Most patients must be moved with their portable
ventilators and concentrators or bottled oxygen. Patients who are well enough eat their meals
in the day room and socialize with each other and with visitors. (The socialization is a quiet
process because a large majority of the patients breathe through a tube inserted in their
trachea and are unable to speak aloud.)

The Senior Administrator, Steve Murphy, has decided to set up the conversion process as a
project. Mr. Murphy is considering the choice of a PM. He is trained in business, not hospital
design. He feels a Registered Nurse or Licensed Practical Nurse might be an appropriate PM.
He also feels that a respiratory therapist (RT) might be a good choice because RTs are
responsible for using the major electrical equipment. Finally, he thinks that the installation and
placing of all the outlets might be better handled by a representative of the electrical contractor
who must carry out the major part of the room conversion.

Discussion Question: Would a professional project manager, without subject matter expertise,
be a better choice? Defend your position.

Project Management

CIS 4351 – IS Project Management
Final Term Project – Spring 2022

Due 5/8/2022

MANAGE YOUR HEALTH
Directions: Complete each deliverable under the Task section for each project management
knowledge area. You may use the template data files located in the Course Module. Modify as needed.
Submit all your deliverable in one zip file. Make sure you title each file appropriately.

Part 1: Project Integration Management
Manage Your Health, Inc. (MYH) is a Fortune 500 company that provides a variety of healthcare services
across the globe. MYH has more than 20,000 full-time employees and more than 5,000 part-time
employees. MYH recently updated its strategic plan; key goals include reducing internal costs, increasing
cross-selling of products, and exploiting new Web-based technologies to help employees, customers,
and suppliers work together to improve the development and delivery of healthcare products and
services. Below are some ideas the IT department has developed for supporting these strategic goals:

1. Recreation and Wellness Intranet Project: Provide an application on the current intranet to help
employees improve their health. A recent study found that MYH, Inc. pays 20 percent more than the
industry average for employee healthcare premiums, primarily due to the poor health of its
employees.

You believe that this application will help improve employee health within one year of its rollout so
that you can negotiate lower health insurance premiums, providing net savings of at least
$30/employee/year for full-time employees over the next four years. This application would include
the following capabilities:

 Allow employees to register for company-sponsored recreational programs, such as
soccer, softball, bowling, jogging, and walking.

 Allow employees to register for company-sponsored classes and programs to help them
manage their weight, reduce stress, stop smoking, and manage other health-related
issues.

 Track data on employee involvement in these recreational and health-management
programs.

 Offer incentives for people to join the programs and do well in them (e.g., incentives for
achieving weight goals, winning sports team competitions, etc.).

2. Health Coverage Costs Business Model: Develop an application to track employee healthcare
expenses and company healthcare costs. Healthcare premiums continue to increase, and the
company has changed insurance carriers several times in the past 10 years.

This application should allow business modeling of various scenarios as well as tracking and
analyzing current and past employee healthcare expenses and company healthcare costs. This
application must be secure and run on the current intranet so several managers and analysts can
access it and download selected data for further analysis. The new application must also import data
from the current systems that track employee expenses submitted to the company and the

company’s costs to the insurance provider.

You believe that having this data will help you revise policies concerning employee contributions to
healthcare premiums and help you negotiate for lower premiums with insurance companies. You
estimate that this application would save your company about $20/employee/year for full-time
employees over the next four years and cost about $100,000 to develop.

3. Cross-Selling System: Develop an application to improve cross-selling to current customers. The
current sales management system has separate sections for major product and service categories
and different sales reps based on those products and services.

You see great opportunities to increase sales to current customers by providing discounts when they
purchase multiple products and services. You estimate that this system would increase profits by $1
million each year for the next three years and cost about $800,000 each year for development and
maintenance.

4. Web-Enhanced Communications System: Develop a Web-based application to improve
development and delivery of products and services. There are currently several incompatible
systems related to the development and delivery of products and services to customers. This
application would allow customers and suppliers to provide suggestions, enter orders, view the
status and history of orders, and use electronic commerce capabilities to purchase and sell their
products.

You estimate that this system would save your company about $2 million each year for three years
after implementation. You estimate that the system will take one year and $3 million to develop and
require 20 percent of development costs each year to maintain.

Tasks:
1. Summarize each of the proposed projects in the case overview section using a simple table format
suitable for presentation to top management. Include the name of each project, identify how each one
supports business strategies, assess the potential financial benefits and other benefits of each project,
and provide your initial assessment of the value of each project. Write your results in a one- to two-page
memo to top management, including appropriate back-up information and calculations.

2. Evaluate the four projects in the case overview section by preparing a weighted scoring model using
the template provided in the course Modules. Develop at least four criteria, assign weights to each
criterion, assign scores, and then calculate the weighted scores. Print the spreadsheet and bar chart
with the results. Also write a one-page paper that describes this weighted scoring model and the results.

3. Prepare a business case for the recreation and wellness intranet project. Assume that the project
will take six months to complete and cost about $200,000. Use the business case template provided in
the course Modules.

4. Prepare a project charter for the recreation and wellness intranet project. Assume that the project
will take six months to complete and cost about $200,000. Use the project charter template provided in
this text and the sample project charter provided in Table 4-1 as guides.
5. Prepare a change request for the recreation and wellness intranet project, using the template
provided in the course Modules. Be creative when making up information.

Part 2: Project Scope Management
You have been selected as the project manager for the Recreation and Wellness Intranet Project. The
schedule goal is six months, and the budget is $200,000. You were starting to put the project team
together. You know you would have to develop a survey to solicit input from all employees about the
new system and make sure it was user-friendly.

Recall that this system would include the following capabilities:

 Allow employees to register for company-sponsored recreational programs, such as soccer,
softball, bowling, jogging, and walking.

 Allow employees to register for company-sponsored classes and programs to help them manage
their weight, reduce stress, stop smoking, and manage other health-related issues.

 Track data on employee involvement in these recreational and health-management programs.
 Offer incentives for people to join the programs and do well in them (e.g., incentives for

achieving weight goals, winning sports team competitions, etc.).

Assume that MYH would not need to purchase any additional hardware or software for the project.

Tasks
1. Document your approach for collecting requirements for the project. Include at least five
requirements in a requirements traceability matrix.

2. Develop a first version of a project scope statement for the project. Use the template provided in
the course Modules and the example in Chapter 3 as guides. Be as specific as possible in describing
product characteristics and requirements, as well as all the project’s deliverables. Be sure to include
testing and training as part of the project scope.

3. Develop a work breakdown structure for the project. Break down the work to Level 3 or Level 4, as
appropriate. Use the template in the course Modules and samples in this text as guides. Print the WBS in
list form. Be sure the WBS is based on the project charter earlier, the project scope statement created in
Task 2, and other relevant information.

4. Use the WBS you developed in Task 3 to begin creating a Gantt chart using Microsoft Project. Do not
enter any durations or dependencies. Print the resulting Gantt chart on one page and be sure to display
the entire Task Name column.

5. Develop a strategy for scope validation and change control for this project. Write a short paper
summarizing key points of the strategy.

Part 3: Project Schedule Management
You are the project manager for the Recreation and Wellness Intranet Project. Team members include
you, a programmer/analyst and aspiring project manager; Patrick, a network specialist; Nancy, a
business analyst; and Bonnie, another programmer/analyst. Other people are supporting the project
from other departments, including Yusaff from Human Resources and Cassandra from Finance. Assume
that these are the only people who can be assigned and charged to work on project activities. Recall that
your schedule and cost goals are to complete the project in six months for under $200,000.

Tasks
1. Review the WBS and Gantt chart you created for Tasks 3 and 4 in Part 2: Project Scope
Management. Propose three to five additional activities that would help you estimate resources
and durations. Write a one-page paper describing these new activities.

2. Identify at least eight milestones for the Recreation and Wellness Intranet Project. Write a short
paper describing each milestone using the SMART criteria. Discuss how determining these
milestones might add activities or tasks to the Gantt chart. Remember that milestones normally
have no duration, so you must have tasks that will lead to completing the milestone.

Part 4: Project Cost Management
You and your team are working on the Recreation and Wellness Intranet Project. You have been asked
to refine the existing cost estimate for the project so they can evaluate supplier bids and have a solid
cost baseline for evaluating project performance. Recall that your schedule and cost goals are to
complete the project in six months for under $200,000.

Tasks
1. Prepare and print a one-page cost model for this project using spreadsheet software. Use the ‘Cost
Estimate’ template in the course Modules. Use the following WBS and be sure to document your
assumptions in preparing the cost model. Assume a labor rate of $100/hour for the project manager
and $60/hour for other project team members. Assume that none of the work is outsourced, labor
costs for users are not included, and there are no additional hardware costs. The total estimate
should be $200,000.

1. Project management
2. Requirements definition
3. Web site design
3.1 Registration for recreational programs
3.2 Registration for classes and programs
3.3 Tracking system
3.4 Incentive system
4. Web site development
4.1 Registration for recreational programs
4.2 Registration for classes and programs
4.3 Tracking system
4.4 Incentive system
5. Testing
6. Training, rollout, and support

Part 5: Project Quality Management
The Recreation and Wellness Intranet Project team is working hard to ensure that the new system they
develop meets expectations. The team has a detailed scope statement, but you, the project manager,
wants to make sure they’re not forgetting requirements that might affect how people view the quality
of the project. You know that the project’s sponsor and other senior managers are most concerned with
getting people to use the system, improve their health, and reduce healthcare costs. Users want the
system to be user-friendly, informative, fun to use, and fast.

Tasks
1. Develop a list of quality standards or requirements related to meeting the stakeholder
expectations described in the case. Also provide a brief description of each requirement. For
example, a requirement might be that 90 percent of employees have logged into the system within
two weeks after the system rolls out.

2. Based on the list created for Task 1, determine how you will measure progress on meeting the
requirements. For example, you might have employees log into the system as part of the training
program and track who attends the training. You could also build a feature into the system to track
usage by username, department, and other criteria.

Part 6: Project Resource Management
Several people working on the Recreation and Wellness Intranet Project are confused about their
responsibilities for the testing portion of the project. Recall that the team members include you, a
programmer/analyst and aspiring project manager; Patrick, a network specialist; Nancy, a business
analyst; and Bonnie, another programmer/analyst. You are the project manager and have been working
closely with managers in other departments to make sure everyone knows what’s going on with the
project.

Tasks
1. Prepare a responsibility assignment matrix based on the following information: The main tasks for
testing include writing a test plan, unit testing, integration testing for each of the main system
modules (registration, tracking, and incentives), system testing, and user acceptance testing. In
addition to the project team members, a team of user representatives is available to help with
testing, and you have also hired an outside consulting firm to help as needed. Prepare a RACI chart
to help clarify roles and responsibilities for these testing tasks. Document key assumptions you
make in preparing the chart.

Part 7: Project Communications Management
Several issues have arisen on the Recreation and Wellness Intranet Project. The person from the HR
department who was supporting the project left the company, and now the team needs more support
from that group. A member of the user group that supports the project is extremely vocal and hard to
work with, and other users can hardly get a word in at meetings. You are getting weekly status reports
from all of the team members, but many of them do not address obvious challenges that people are
facing. The team is having difficulty deciding how to communicate various project reports and
documents and where to store all of the information being generated. Recall that the team members
include you, a programmer/analyst and aspiring project manager; Patrick, a network specialist; Nancy, a
business analyst; and Bonnie, another programmer/analyst.

Tasks
1. Summarize three different communications media that could be used for getting more support
from the HR department and which you think would be most effective.

2. Prepare a sample of a good weekly progress report that could be used for this project. Include a list
of tips to help team members provide information on these reports.

Part 8: Project Risk Management
You and your team identified some risks during the first month of the Recreation and Wellness Intranet
Project. However, all you did was document the risks in a list. You never ranked the risks or developed
any response strategies. Because the project has had several problems, such as key team members
leaving the company, users being uncooperative, and team members not providing good status
information. You have decided to be more proactive in managing risks. You also want to address positive
risks as well as negative risks.

Tasks
1. Create a risk register for the project. Identify six potential risks, including risks related to the
problems described in the previous paragraph. Include negative and positive risks.

2. Plot the six risks on a probability/impact matrix. Also assign a numeric value for the probability and
impact of each risk on meeting the main project objective. Use a scale of 1 to 10 in assigning the
values, with 1 representing the lowest values. For a simple risk factor calculation, multiply the
probability score and the impact score. Add a column called Risk Score to your risk register to the
right of the impact column. Enter the new data in the risk register. Write your rationale for how you
determined the scores for one of the negative risks and one of the positive risks.

3. Develop a response strategy for one of the negative risks and one of the positive risks. Enter the
information in the risk register. Also write a separate paragraph describing what specific tasks would
be required to implement the strategy. Include time and cost estimates for each strategy as well.

Part 9: Project Procurement Management
Senior management at Manage Your Health, Inc. (MYH) decided that it would be best to outsource
employee training on the Recreation and Wellness system, which will be rolled out soon. MYH also
wants to outsource the incentive program designed to motivate employees to use the system and
improve their health. MYH feels that the right outside company could get people excited about the
system and provide a good incentive program. As part of the seller selection process, MYH will require
interviews and samples of similar work to be presented to a review team. Recall that MYH has more
than 20,000 full-time employees and more than 5,000 part-time employees. Assume that the work
would involve several instructor-led training sessions, developing a training video that employees could
view from the company’s intranet site, developing a training manual for the courses that anyone can
download from the intranet site, developing an incentive program for using the system and improving
health, creating surveys to assess the training and incentive programs, and developing monthly
presentations and reports on the work completed. The initial contract would last one year, with annual
renewal options.

Tasks
1. Assume that the source selection criteria for evaluating proposals are as follows:

 Management approach, 15%
 Technical approach, 15%
 Past performance, 20%
 Price, 20%
 Interview results and samples, 30%

Using the weighted scoring model template, create a spreadsheet that could be used to enter
ratings and calculate scores for each criterion and total weighted scores for three proposals. Enter
scores for Proposal 1 as 80, 90, 70, 90, and 80, respectively. Enter scores for Proposal 2 as 90, 50, 95,
80, and 95. Enter scores for Proposal 3 as 60, 90, 90, 80, and 65. Add a paragraph to the spreadsheet
that summarizes the results and your recommendation. Print your results on one page.

Part 10: Project Stakeholder Management
Recall from previous chapters that the following people are involved in the Manage Your Health, Inc.
(MYH) Recreation and Wellness system:

 You, the project manager
 Hillary, the project sponsor
 Tony and Bonnie, programmer/analysts in the IT department
 Patrick, a network specialist in IT
 Nancy, a business analyst in IT
 Gayle, the sponsor and VP of human resources
 Yusaff, a human resources specialist
 Cassandra, a finance specialist
 Supplier A, who was hired to handle training on the new system and manage an incentives

program
 20,000 full-time employees and 5,000 part-time employees, all of whom are potential users of

the new system

Tasks
1. Prepare a stakeholder register using the preceding information. Make up other information as
needed.

2. Create a stakeholder management strategy for the project, focusing on members who are not on
the project team, such as Hillary, Gayle, the lead person from Supplier A, and a vocal member of a
user group testing the new system. Be creative in developing potential management strategies.

3. Prepare an issue log for the project. Include past issues discussed such as Yusaff leaving the
company, a difficult and vocal member of the user group, and unproductive meetings. Make up
three additional potential issues.

Project Management

MANAGE YOUR HEALTH

Directions: Complete each deliverable under the Task section for each project management

knowledge area. You may use the template data files located in the Course Module. Modify as needed.

Submit all your deliverable in one zip file. Make sure you title each file appropriately.

There are 4 parts to this assignment please view the attachment.

Project Management

MANAGE YOUR HEALTH

Directions: Complete each deliverable under the Task section for each project management

knowledge area. You may use the template data files located in the Course Module. Modify as needed.

Submit all your deliverable in one zip file. Make sure you title each file appropriately.

There are 4 parts to this assignment please view the attachment.

project management

TCM 701 1

AGILE HOMEWORK

Exercise 15.1
Fitbit for Pets

Background
Fitbit, Inc. is a consumer electronics firm known for its products of the same name, which are
activity trackers, wireless-enabled wearable technology devices that measure data such as the
number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics
involved in fitness. The company has sold 120 million devises with 29 million users.

Building on its success with the human Fitbit product, the company is developing a companion
fitness tracker for pets. The first product launch is a Fitbit for medium to large size dogs that
would be worn with a traditional neck collar or shoulder harness. Using the working product
development name FitDog, this new product is scheduled to launch in 18 months.

This will be a major research and development endeavor with significant veterinary science
research, biotechnology development, GPS tracking and data communication, website
application development, and product and marketing research. First to market, reliability, and
animal ergonomics are critical success factors.

Directions
Determine if agile is a best approach for this project. Assess the advantages and
disadvantages along with your chapter reading description of agile projects; and compose an
informative argument for or against an agile approach to the FitBit for Pets project.

Compose your argument in 500-words or less and submit as a PDF document.

Exercise 15.2
Retirement.gov

The U.S. Social Security Administration (SSA) operates the federal government’s social
insurance program that covers 173 million workers. There are 65 million people receiving
retirement, disability, or survivors’ benefits from a $920 billion annual operating budget
(source: U.S. Social Security Administration, www.ssa.gov).

Currently all social security tax contributions are invested in risk-free U.S. Treasury bonds and
bills, however under a proposed federal mandate, the SSA is launching Retirement.gov to
allow workers and recipients to control how their contributions are invested. Retirement.gov
would operate similar to HealthCare.gov where individuals can review and select a private
sector investment management company to manage their retirement fund, similar to how
private pensions, IRAs, and 401(K) retirement funds operate. Retirement.gov is scheduled to
launch in 24-months.

You are the project manager for the Retirement.gov project. This will be a major information
technology endeavor with significant software programming, website application development,

TCM 701 2

database equipment hosting networking, and financial transaction and personal information
protection. Quality and security are critical success factors.

Directions
Determine if agile is a best approach for this project. Assess the advantages and
disadvantages along with your chapter reading description of agile projects; and compose an
informative argument for or against an agile approach to the Retirement.gov project.

Compose your argument to 500-words or less and submit as a PDF document.

project management

TCM 701 1

AGILE HOMEWORK

Exercise 15.1
Fitbit for Pets

Background
Fitbit, Inc. is a consumer electronics firm known for its products of the same name, which are
activity trackers, wireless-enabled wearable technology devices that measure data such as the
number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics
involved in fitness. The company has sold 120 million devises with 29 million users.

Building on its success with the human Fitbit product, the company is developing a companion
fitness tracker for pets. The first product launch is a Fitbit for medium to large size dogs that
would be worn with a traditional neck collar or shoulder harness. Using the working product
development name FitDog, this new product is scheduled to launch in 18 months.

This will be a major research and development endeavor with significant veterinary science
research, biotechnology development, GPS tracking and data communication, website
application development, and product and marketing research. First to market, reliability, and
animal ergonomics are critical success factors.

Directions
Determine if agile is a best approach for this project. Assess the advantages and
disadvantages along with your chapter reading description of agile projects; and compose an
informative argument for or against an agile approach to the FitBit for Pets project.

Compose your argument in 500-words or less and submit as a PDF document.

Exercise 15.2
Retirement.gov

The U.S. Social Security Administration (SSA) operates the federal government’s social
insurance program that covers 173 million workers. There are 65 million people receiving
retirement, disability, or survivors’ benefits from a $920 billion annual operating budget
(source: U.S. Social Security Administration, www.ssa.gov).

Currently all social security tax contributions are invested in risk-free U.S. Treasury bonds and
bills, however under a proposed federal mandate, the SSA is launching Retirement.gov to
allow workers and recipients to control how their contributions are invested. Retirement.gov
would operate similar to HealthCare.gov where individuals can review and select a private
sector investment management company to manage their retirement fund, similar to how
private pensions, IRAs, and 401(K) retirement funds operate. Retirement.gov is scheduled to
launch in 24-months.

You are the project manager for the Retirement.gov project. This will be a major information
technology endeavor with significant software programming, website application development,

TCM 701 2

database equipment hosting networking, and financial transaction and personal information
protection. Quality and security are critical success factors.

Directions
Determine if agile is a best approach for this project. Assess the advantages and
disadvantages along with your chapter reading description of agile projects; and compose an
informative argument for or against an agile approach to the Retirement.gov project.

Compose your argument to 500-words or less and submit as a PDF document.